Shipping Policy

Ottalaus Bicycle & Repair Shipping Policy

Orders
Items lost, damaged, not delivered will not be replaced or refunded if the buyer declines Route shipping coverage.

Responsibility After Shipment
Once a package has been dropped off at the courier depot, Ottalaus Bicycle & Repair is not responsible for handling, delays, loss, or damage. All packages will have a tracking number supplied when shipped to the customer.

Route Insurance Protection
Route Insurance provides an easy claims process and covers lost, stolen, or damaged packages based on their total value.
If a buyer declines Route Insurance, Ottalaus Bicycle & Repair is not liable for lost or damaged shipments.

Please review these policies carefully before making a purchase. If you have any questions, feel free to contact us.